An acknowledgement letter of receipt is sent to the complainant. Request for a response to the allegations is sent by certified mail to the respondent. Upon receipt of the response, a copy is forwarded to the complainant. Complaint, response and all documentation is referred to staff attorney. An investigation is initiated if deemed necessary by staff attorney.
Complaints are presented to the Board anonymously by the staff attorney. None of the parties are identified to the Commission and they do not see the complaint. The attorney prepares a legal report of law violations and recommendations to assess civil penalties, fines, or take formal action to suspend or revoke the license. The final determination is made by the Board based on evidence presented. After final determination is made the complainant and respondent are notified of Board’s final disposition.